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Shipping and Delivery

ENJOY COMPLIMENTARY SHIPPING WHEN YOU SPEND $100* OR MORE. (FOR AUSTRALIA & NEW ZEALAND)
DISPATCH
  • Our distribution center is fully operational. Once your order is shipped you will be updated with a tracking number. To keep our customer informed, we've taken great care to provide an environment which is as safe as possible for pick and pack, good preparation and for our team, we've taken extra steps to clean and sanitise our distribution location and office more frequently.
  • We try our best to maintain our daily dispatch schedule but may experience delay depending on the volume of orders that need to be handled. We will always try to send your order within 48 hours.
  • We currently stock over 95% of our inventory which can be dispatched on the same day directly from our Knoxfield distribution location.
  • All orders received before 12 noon are usually shipped on the same day. But we may occasionally experience delay from 1-2 days depending on the volume of the orders that need to be handled.
  • Orders received after 12 noon will be shipped the next business day.
  • Elila, portion of Berdita and SugarCandy range are special back order range which will need extra time to ship, please refer to the product listing for time frame. Back order range will be sent seperately from the other part of your order. Tracking will be provided once shipped.
  • We endeavourer to make sure that all product information listed on our website are as accurate as possible. If an item you order is not available or we are unable to fulfill your order you will be notified within 2 business days to arrange an agreeable alternative item or a refund. 
  • For the "Classic Corselet Range" which delivery should take around 10-14 days and we do not offer express service for the entile range(item is exchange only)
AUSTRALIAN DELIVERY
HOW MUCH IS DELIVERY WITHIN AUSTRALIA?
  • If you spend over $100, shipping is free!
  • If you spend less then $100, enjoy our discounted shipping rate at $4.99 (Australia only)
  • Express Post (Australia only) at $12.50 (for parcels less than 3kg) and delivery is guaranteed within 1-3 days in CBD. 2-5 days for remote area.
NEW ZEALAND DELIVERY
HOW MUCH IS DELIVERY TO NEW ZEALAND?
  • If you spend over $100, shipping is free!
  • If you spend less then $100, enjoy our discounted shipping rate at $9.50 (Est.7-14 days)
  • Express Post for New Zealand at $14.50 (for parcels less than 3kg) and delivery is estimate within 3-5 business days. 
HOW MUCH IS DELIVERY OUTSIDE OF AUSTRALIA?
  • Shipping maybe delay due to the current Covic 19 situation. Tracking is always provided.
  • Shipping internationally from (1-10 items) at $19.00, and (11-20 items) at $29.00 (10-14 days+)
  • Every International package is tracked and requires your signature upon receipt. Due to the differences in international law, Plus Size Bras cannot predict customs charges, customs charges and taxes are the responsibility of the customer.
HOW DO I TRACK MY PACKAGE?
  • All packages include a tracking. When your order has shipped, you will receive a confirmation email including your tracking number. Please make sure the email address you enter is correct.
  • If you'd like to follow the progress of your order head to the Australia Post website here.
  • Enter your tracking number and track the status of your order.
HOW LONG DOES DELIVERY TAKE?
  • Domestic order: All domestic order are sent by Australia Postal Service, Fastway, Courier Please Services.
  • Standard: 3-6 working days+ for Metro (Country + 2 to 3 days)
  • Express 1-3 working days for Metro (Country + 2 to 3 days)
  • NZ order: All NZ order are sent by Australia Post Registered International Postal Service and express postal, the delivery time frame for regular parcel is around 7-14 days, express is around 3-6 days.
  • International order: All international order are sent by Australia Post Registered International Postal Service, the delivery time frame is around 8-14 days and if you would like to track your order please contact australia post or your country post for more detail.
WHAT COUNTRIES DO YOU DELIVER TO?
  • We deliver to most countries worldwide.
  • If you'd like to know what countries we ship to, head to the Australia Post website here.
DO YOU DELIVERY TO WORK ADDRESS OR PO BOX ADDRESS?
  • Yes, we can deliver to work address, p o box address.
FRAUD
  • In order to protect our customers, Plus Size Bras monitors for potential credit card fraud and identity theft. We reserve the right to request additional information to verify the customer's identity. In cases where the order may be fraudulent, the package will not be shipped until the billing information has been successfully verified. Any attempted illegal fraudulent order and credit card fraud will be reported to the relevant authorities.